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You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item or if it arrives damaged.
You can return your item or we will replace your manufacture-defected item within 14 working days of receipt. If 14 working days have gone by since the receipt of your item, unfortunately we can’t offer you a refund or exchange.
To complete your return, you should send email for our Billing team (Refund@pjera-shop.com ) to provide us with a description of the issue, a photo or video of the item, and put on mail subject Your Order. Number ( example . 100x )
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 - 7 working days. YOU ARE ELEIGIBLE FOR REFUND IF YOU DIDNT RECEIVE YOUR ORDER AFTER 30 WORKING DAYS.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. In some cases we may ask you to return the item. If so, we will provide you with the return address in an email. you can clarify about your returning item or any delay in processing return send mail to our team Returns@pjera-shop.com.com